At blackkee.com, we want to ensure your complete satisfaction with your purchase of curtains. This Refund Policy explains the terms and conditions under which refunds may be issued for products purchased through our website. By making a purchase, you acknowledge and agree to the terms outlined in this Refund Policy.
Eligibility for Refunds:
1.1 Damaged or Defective Products: If you receive curtains that are damaged or defective, we offer a full refund or replacement. Please contact our customer support team within [insert number of days] days of receiving the product, providing details and supporting evidence (e.g., photos) of the damage or defect. We will work with you to resolve the issue promptly.
1.2 Incorrect or Incomplete Orders: If you receive incorrect or incomplete curtains due to an error on our part, we apologize for the inconvenience. Please contact our customer support team within [insert number of days] days of receiving the product, providing details of the issue. We will arrange for the correct items to be shipped or resolve the order discrepancy accordingly.
1.3 Change of Mind: We understand that preferences may change, and you may no longer want the curtains you purchased. However, as curtains are custom-made or cut-to-size to meet your specific requirements, we do not offer refunds or exchanges for change-of-mind returns.
Return Process:
2.1 Return Authorization: For eligible refund requests as mentioned in section 1, please contact our customer support team to initiate the return process. We will provide you with a Return Authorization (RA) number and instructions on how to proceed.
2.2 Return Shipping: If a return is required, you will be responsible for shipping the product back to us in its original condition and packaging, unless otherwise instructed by our customer support team. We recommend using a trackable shipping method to ensure the return reaches us safely.
Refund Processing:
3.1 Refund Evaluation: Once we receive the returned curtains, we will inspect them to ensure they meet the eligibility criteria mentioned in section 1. If the product is deemed eligible for a refund, we will proceed with the refund process.
3.2 Refund Options: Refunds will be issued in the original form of payment used for the purchase. Depending on your payment method, it may take a few business days for the refund to be reflected in your account.
Exceptions:
4.1 Custom Orders: Curtains that are customized or made-to-order according to your specific measurements and requirements are not eligible for refunds, except in cases of damage, defect, or errors on our part.
4.2 Clearance or Final Sale Items: Clearance or final sale items are sold "as is" and are not eligible for refunds, except in cases of damage, defect, or errors on our part.
Contact Us:
If you have any questions or need further assistance regarding our Refund Policy, please contact our customer support team at [[email protected]].